Guest Text Messaging Terms

How guests opt in

When a guest books a short-term rental managed through Velmo, they provide their mobile number and agree to receive text messages about their reservation. By providing a mobile number at booking, the guest consents to receive texts related to that stay.

What we send

Messages are about the guest's stay: check-in instructions, door and access codes, Wi-Fi and property details, answers to questions the guest sends, and optional paid add-ons such as early check-in or late checkout. Messages are tied to an active reservation.

Frequency, rates, opt-out

• Message frequency varies based on your stay.
• Message and data rates may apply.
• Reply STOP at any time to opt out of further messages.
• Reply HELP for assistance.

Privacy

No mobile information is shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for details.